Lowe's Home Improvement in Opelika, AL Open now

Reviews about Lowe's Home Improvement

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  July 12, 2020, by Terri McCard
  Very, very poor customer service. I called the store about 20 times yesterday with the phone only being answered 2 times. I deliberately let the phone ring on one phone call over 50 times. :-( Delivery scheduling is terrible. I called 2 times last week to schedule delivery for yesterday and called the store yesterday to make sure delivery would take place. I called delivery department and spoke with a young lady. She told me 2 times in 3 hours she would call me back. I called store about 5:10pm and spoke with an assistant manager who was extremely nice and apologetic. I will not be doing business with this store again. Customer service has gone way down. Sad when they used to be so good.