Sears Hometown Store in Opelika, AL Closed now

Reviews about Sears Hometown Store

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  August 11, 2020, by JOE LEOS
  We bought a Kenmore Elite Washer and Dryer with the insurance 2 years ago from this store and the owner is great! The problem is with Sears Service department and the poor, poor, poor service you get when it concerns repairs. I have been waiting for 2 months now for service on my washer!!! I was told to go rent a washer and pay for it out of my own pocket until they could fix my washer and I would be reimbursed !!! I will no longer buy Sears products anymore because of the lack of customer service from the repair department. Sears was a household name that you could trust and the service was the greatest but now it's name is mud! To the owner of this Sears Home store, I am sorry you are great but Sears Corporation is failing you and your customers with bad service issues.